Posted: 03/20/2021

Modlich Monument Company and their family of companies has been Central Ohio’s trusted memorial and gravestone maker; helping families for generations create handcrafted, personalized monuments to honor loved ones.

Modlich is seeking a Memorial Consultant who will be responsible for giving caring and compassionate guidance and consultation to individuals and their families in their selection of a personalized monument. This individual will help in the selection of stone, design, engraving and final installation. Ensuring that customer service is professional, courteous, and timely is our highest priority.

KEY RESPONSIBILITIES

  • Serve as the primary point of contact with our customers, providing caring and compassionate guidance in selection of personalized monuments.
    • Provide expertise in helping individuals select type of stone, design and engraving.
    • Ensure required information is accurately entered and tracked.
    • Maintain communication with customers throughout process.
  • Assist in day-to-day retail store operations including order tracking and maintaining optimal displays of merchandise.
  • Complete daily operational tasks from point of sale through order fulfillment
  • Review all active orders a minimum of weekly to ensure that they are progressing smoothly through production.
    • Follow-up with customer, cemetery, and production team, as necessary.
  • Create and maintain an ongoing business relationship within the industry and related industries. 
  • Consistently develop and execute targeted marketing initiatives.
    • Engage and follow-up with all prospective clients from initial point of contact to completion of production.
    • Actively engage in community organizations.
  • Problem solve or escalate situations when necessary to the appropriate persons.
  • Other duties as assigned.
ESSENTIAL SKILLS
  • Assumes responsibility for tasks related to accurate and timely completion of customer orders. 
  • Establish and maintain good business relations with customers and professional contacts.
  • Assist with the effective administration of retail store functions.
  • Plan, develop, and implement effective direct mail marketing campaigns.
  • Participate in networking events and engage in chosen community organizations. 
CREDENTIALS, EDUCATION AND EXPERIENCE
  • High school graduate. College business training preferred.
  • One to three years of experience in an outside sales or retail sales position.
  • Design/graphic design background preferred
  • Excellent verbal and written communication skills, including proof reading
  • Excellent organizational and task-management skills.
  • Basic Computer Skills (CRM system, web and email applications, Microsoft Word & Excel applications).
COMPENSATION AND BENEFITS: Compensation is salaried ($30,000 per year) plus commission-based sales potential. (No cap on commission.) Health Insurance available with the company paying a portion of the individual’s premium. IRA with company match.

Join the Modlich Monument team and enjoy a wonderful working atmosphere and the satisfaction of helping individuals and families during a difficult time in their lives.

PLEASE NOTE THAT WE ARE PARTNERING WITH GO-HR TO FILL THIS POSITION. Please send cover letter and resume to info@GO-HR.biz. Any inquiries to Modlich Monument will be directed to GO-HR.

Modlich Monument Company is an Equal Opportunity Employer. This is a non-smoking environment. This job description is designed to be a good representation of the job requirements by is not a comprehensive listing of activities, duties or responsibilities required of the employee.

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